cable wars
Well well..this weekend had my tempers soaring..all because I was what everybody would call the fooling uninformed customer who had been taken for a ride..well this is got to do with the cable wars..am sure everybody who is in chennai must have gone through this at sometime or the other.. the eternal fight between SCV better known as Sumangali Cable Vision and Hathway..the two providers..I have subscribed to hathway as they were willing to provide the set top box on a rental basis instead of a outright purchase..I agreed to that..but all the trouble started when I wanted to shift the box to the house I have currently moved into..
The house was in an area which came under the SCV belt.. I spoke to the operators who were the providers and told them that I wanted to shift the set top box..I was surprised that they had an agreement between themselves (Hathway and SCV) that it was ok to intrude into one anothers boundaries..but lo! as I was thinking it was all over..and I had paid the money came the surprise..the hathway office staff told me that all arrangements had been made and once the SCV technicians have connected the set top box the service would be activated within one hour..
Finally after everything was fixed, I called up the Hathway office and surprise surprise, nobody was left in the office but for the most bad mouthed, foul mannered hathway technicican who said that activation is usually done from Mumbai, their head office. I repeatedly told him that I was told it would be activated in 1 hour but he said it was not possible and it is not possible to do anything about it now..he also rudely said that as public, I can do anything I want and hung up the phone.. I tried accessing the hathway website..the contact numbers and the contact email addresses do not work on this website..
More than not getting the connection, what pained me was the way the technician spoke to me. Rather, it is the customer who has to bear the brunt of these illogical wars..more so the painstaking fact is these operators do not understand how important customer satisfaction is..
Iam sure there are hundreds more like me who are facing similar problems..there should be a common forum where the "public" can speak to the concerned officials of these organizations and operators who do not behave amicably or know to behave with the customers should be strictly dealt with and their agency should be closed down..
To reconcile to the fact that I wont be having cable for the weekend, I went and got home a couple of movies to watch.."Narnia" and "Underworld Evolution"..Narnia was fantasy..just felt like getting back to watching a movie like Lord of the Rings :-) and Underworld was all battle between the vampires and werewolves..pretty well shot movie..
But come Monday..Hathway..here I come
Till then
Cheers
Naarayan
The house was in an area which came under the SCV belt.. I spoke to the operators who were the providers and told them that I wanted to shift the set top box..I was surprised that they had an agreement between themselves (Hathway and SCV) that it was ok to intrude into one anothers boundaries..but lo! as I was thinking it was all over..and I had paid the money came the surprise..the hathway office staff told me that all arrangements had been made and once the SCV technicians have connected the set top box the service would be activated within one hour..
Finally after everything was fixed, I called up the Hathway office and surprise surprise, nobody was left in the office but for the most bad mouthed, foul mannered hathway technicican who said that activation is usually done from Mumbai, their head office. I repeatedly told him that I was told it would be activated in 1 hour but he said it was not possible and it is not possible to do anything about it now..he also rudely said that as public, I can do anything I want and hung up the phone.. I tried accessing the hathway website..the contact numbers and the contact email addresses do not work on this website..
More than not getting the connection, what pained me was the way the technician spoke to me. Rather, it is the customer who has to bear the brunt of these illogical wars..more so the painstaking fact is these operators do not understand how important customer satisfaction is..
Iam sure there are hundreds more like me who are facing similar problems..there should be a common forum where the "public" can speak to the concerned officials of these organizations and operators who do not behave amicably or know to behave with the customers should be strictly dealt with and their agency should be closed down..
To reconcile to the fact that I wont be having cable for the weekend, I went and got home a couple of movies to watch.."Narnia" and "Underworld Evolution"..Narnia was fantasy..just felt like getting back to watching a movie like Lord of the Rings :-) and Underworld was all battle between the vampires and werewolves..pretty well shot movie..
But come Monday..Hathway..here I come
Till then
Cheers
Naarayan
posted by Naarayan at 11:47 AM
1 Comments:
sorry dude.. only love.. no war on my blog :-)
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